Trezor Suite FAQ

Frequently Asked Questions About Trezor Suite

Find answers to common questions about using Trezor Suite for secure cryptocurrency management.

General Questions

What is Trezor Suite?

Trezor Suite is the official software application for managing Trezor hardware wallets. It provides a secure interface to manage cryptocurrencies while keeping private keys safely stored on your Trezor device. Unlike web wallets or exchanges, Trezor Suite never holds your funds or private keys on servers.

Is Trezor Suite free?

Yes, Trezor Suite is completely free to download and use. You only need a Trezor hardware device (which requires purchase), but the software itself has no fees.

What devices work with Trezor Suite?

Trezor Suite is compatible with:

• Trezor Model T
• Trezor Model One
• Trezor Safe 3
• All currently supported Trezor models

Can I use Trezor Suite on multiple computers?

Yes, you can install and use Trezor Suite on any computer. Simply connect your Trezor device and access your wallet. Your assets are managed by your hardware device, not the computer.

Security Questions

How secure is Trezor Suite?

Trezor Suite provides enterprise-grade security through:

• Hardware-based private key storage
• On-device transaction verification
• Open-source code for transparency
• PIN and optional passphrase protection
• Firmware update management

What happens if my computer is hacked?

Your funds remain safe because your private keys are stored on your Trezor device, not your computer. Even if malware compromises your computer, it cannot access your cryptocurrency without your Trezor device.

Is my recovery phrase safe?

Your recovery phrase is generated directly on your Trezor device and never exposed to your computer. As long as you write it down carefully and store it securely offline, your recovery phrase is safe and can restore your wallet if your device is lost.

What should I do if I lose my Trezor device?

If you lose your Trezor device:

1. Your funds are not lost
2. Purchase a new Trezor device
3. In Trezor Suite, select "Recover Wallet"
4. Enter your recovery phrase
5. Your wallet and all funds restore to the new device

Can Trezor staff access my funds?

No. Trezor staff cannot access your funds, recovery phrase, or PIN. All security is managed by you and your hardware device. Trezor support can only help with software issues, not account recovery.

Setup and Installation

How do I install Trezor Suite?

To install Trezor Suite:

1. Visit trezor.io
2. Download the version for your operating system (Windows, macOS, or Linux)
3. Run the installer
4. Accept terms and complete installation
5. Launch Trezor Suite and connect your device

What are the system requirements for Trezor Suite?

Trezor Suite requires:

• Windows: Windows 10 or later
• macOS: macOS 10.12 or later
• Linux: Most modern Linux distributions
• Web: Modern web browser with suite.trezor.io
• Internet: Active internet connection

How long does Trezor Suite setup take?

Basic setup typically takes 10-15 minutes:

• Installation: 2-3 minutes
• Device connection: 1-2 minutes
• Wallet creation/recovery: 5-10 minutes
• First transaction testing: 2-3 minutes

Can I use Trezor Suite offline?

Trezor Suite requires an internet connection to:

• Access blockchain data
• Check cryptocurrency prices
• Verify transaction status
• Send transactions

However, your private keys remain offline on your device at all times.

Using Trezor Suite

How do I send cryptocurrency using Trezor Suite?

To send cryptocurrency:

1. Open Trezor Suite
2. Select the account with funds
3. Click "Send"
4. Enter recipient address
5. Specify amount
6. Review details and confirm on your Trezor device
7. Trezor Suite broadcasts the transaction

How long do transactions take in Trezor Suite?

Transaction times depend on:

• Cryptocurrency type (Bitcoin is typically 10-60 minutes)
• Network congestion
• Transaction fees (higher fees = faster confirmation)
• Current blockchain activity

Trezor Suite shows estimated times during sending.

What cryptocurrencies does Trezor Suite support?

Trezor Suite supports:

• Bitcoin and forks (Litecoin, Dogecoin, Bitcoin Cash)
• Ethereum and thousands of ERC-20 tokens
• Ripple, Tezos, and many more
• Regular updates add new cryptocurrencies

How do I receive cryptocurrency in Trezor Suite?

To receive:

1. Open Trezor Suite
2. Select the account
3. Click "Receive"
4. Your public address displays
5. Verify address matches on Trezor device screen
6. Share address with sender
7. Funds appear when blockchain confirms

Can I use multiple accounts in Trezor Suite?

Yes, Trezor Suite allows unlimited accounts for:

• Different cryptocurrencies
• Multiple crypto coins (multiple Bitcoin accounts)
• Separate purposes (savings, trading, gifts)
• Better organization of funds

Updates and Maintenance

How often does Trezor Suite update?

Trezor Suite receives regular updates for:

• New cryptocurrency support
• Security improvements
• Bug fixes
• User interface enhancements
• Performance optimization

Updates are typically released monthly.

Do I need to update Trezor Suite?

It's recommended to update Trezor Suite regularly for:

• Security patches
• New features
• Better performance
• Latest cryptocurrency support

Updates are optional but highly recommended.

What happens during a Trezor firmware update?

During firmware updates:

1. Trezor Suite detects available updates
2. You confirm you want to update
3. Your funds remain secure
4. The device temporarily disconnects
5. Firmware updates
6. Your wallet recovers and connects
7. You're ready to continue

Troubleshooting

Trezor Suite doesn't recognize my device

Try these steps:

• Check USB cable connection
• Try different USB port
• Restart Trezor Suite
• Restart your computer
• Update Trezor Suite to latest version
• Check if drivers are installed (Windows)

I forgot my PIN

If you forget your PIN:

1. Purchase a new Trezor device
2. Use your recovery phrase to restore your wallet
3. Create a new PIN
4. All your funds are recovered

Transaction is stuck

If a transaction doesn't confirm:

• Wait longer (could take several hours)
• Check transaction fee (may have been too low)
• Verify recipient address is correct
• Contact Trezor support if not received after 24 hours

Privacy and Data

Does Trezor Suite collect my data?

Trezor Suite:

• Doesn't collect personal information
• Doesn't track transactions
• Doesn't store wallet data on servers
• May collect anonymous usage statistics (optional)

Is Trezor Suite open source?

Yes, Trezor Suite is fully open-source, allowing developers and security researchers to:

• Review the code
• Identify potential issues
• Verify security claims
• Contribute improvements

Conclusion

Trezor Suite combines security, ease of use, and transparency for cryptocurrency management. If you have additional questions not answered here, visit trezor.io support or contact Trezor's customer service team.